Q
As a new customer, what are the accepted payment terms?
Normally the following 2 terms of payment are acceptable: 1) 30% deposit by T/T, and balance against copy of shipping docs. 2) For small orders, 100% T/T in advance. 3) L/C at sight is accepted for orders exceeding USD 10,000. 4) Sample charges can be paid via Western Union or MoneyGram.
Q
How can I get product samples?
Existing samples are provided free of charge. OEM customized samples require a sample charge. Air freight is paid by the customer.
Q
How long is the delivery time?
Delivery time varies from 20 to 25 days depending on the selected styles and quantity of products ordered.
Q
What is the minimum order quantity (MOQ)?
The minimum order quantity is 5,000 pieces. Larger orders benefit from scaled pricing advantages.
Q
What services can you provide?
1) Quick responses with full attention within 24 hours. 2) Free samples with courier charges on the customer's account. 3) Welcomed OEM orders. 4) Timely updates on sample and production status.
Q
How do you handle quality control?
Quality is our priority. Every worker upholds strict QC standards from start to finish. All raw materials used are environmentally friendly. Our skillful workforce oversees every detail in stamping, printing, and packaging, while a dedicated Quality Control department is responsible for inspection at each stage.
